FAQ

Frequently Asked Questions

Welcome to the Wayside Beauty FAQ. Find answers to common questions about our skincare and beauty products, orders, shipping, payments and returns.

What is Wayside Beauty?

Wayside Beauty is a modern skincare and beauty brand focused on creating thoughtfully designed face care, skincare and body care essentials for everyday beauty routines.

Our philosophy is simple:

STOP. GLOW. GO.

Where can I buy Wayside Beauty products?

You can shop the latest Wayside Beauty skincare and beauty products directly through our official online store.

Browse our collection to discover products for different steps of your everyday beauty routine.

What products does Wayside Beauty offer?

Our collection includes beauty essentials across categories such as face care, skincare and body care.

Product availability may change as we introduce new products and collections.

How do I place an order?

Choose the product you would like to purchase, add it to your cart and proceed to checkout.

Enter your correct shipping and contact details, select an available payment method and complete your order.

You will receive an order confirmation using the contact information provided during checkout.

What are the shipping charges?

We offer Free Shipping on orders above ₹499 across India.

For orders below ₹499, a flat shipping charge of ₹49 applies.

How long does delivery take?

Orders are generally delivered within 2–7 business days after dispatch across India.

Delivery time may vary depending on your location, courier availability, weather conditions, holidays and other circumstances.

How long does it take to process my order?

Orders are generally processed within 1–2 business days, excluding Sundays and public holidays.

Once your order has been dispatched, tracking information may be shared with you.

How can I track my order?

Once your order is shipped, tracking details may be shared through your registered email address, phone number or WhatsApp.

You can use the tracking information to check your shipment status with the applicable delivery partner.

Can I cancel my order?

You may generally request cancellation before your order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

Please contact us as soon as possible if you need to cancel an order.

What is the return policy for skincare products?

Because skincare and beauty products are hygiene-sensitive, opened or used products may not be eligible for return.

Eligible damaged, defective, incorrect or tampered products may qualify for a replacement or refund, subject to verification.

Please refer to our Refund, Return & Cancellation Policy for complete details.

What should I do if I receive a damaged product?

Please contact us within 7 days of delivery if you receive a damaged, defective or incorrect product.

Please provide your order number along with clear photographs of the product and packaging. A video may also be requested where necessary.

Our team will review the issue and provide the appropriate resolution where the claim is approved.

When will I receive my refund?

For approved refunds, the refund is generally processed to the original payment method.

After the refund is initiated, the time required for the amount to appear in your account may vary depending on your bank, card issuer, UPI provider or payment service provider.

Are Wayside Beauty products suitable for everyone?

Individual skin types and experiences can vary.

We recommend reading the product description, ingredients, directions and warnings on the product packaging before use.

For skincare products, a patch test is recommended where appropriate.

How should I use Wayside Beauty products?

Always follow the directions provided on the product packaging.

Use each product only as directed and avoid contact with the eyes unless the product is specifically intended for use around the eye area.

How can I contact Wayside Beauty?

For questions about products, orders, shipping or customer support, contact us at:

Email: contact@waysidebeauty.com
Phone / WhatsApp: +91 76 2300 1900

Customer Support Hours:
Monday – Saturday: 10:00 AM – 7:00 PM IST
Sunday: Closed

Does Wayside Beauty offer wholesale or business enquiries?

Yes. For wholesale orders, retail enquiries, collaborations and business opportunities, please contact our team using the details above.

Where can I find Wayside Beauty policies?

You can find our important customer policies through the links on our website, including:

Shipping Policy
Refund, Return & Cancellation Policy
Privacy Policy
Terms & Conditions

We recommend reviewing these policies before placing an order.

Still Have a Question?

We're here to help.

For any question that isn't answered above, contact the Wayside Beauty customer support team.