Refund, Return & Cancellation Policy | Wayside Beauty

Returns, Refunds & Cancellations

At Wayside Beauty, we want you to have a smooth and satisfying shopping experience.

This Refund, Return & Cancellation Policy explains when an order may be cancelled, returned, replaced or refunded when purchased through the Wayside Beauty online store.

Order Cancellation

You may request cancellation of your order before it has been dispatched.

To request a cancellation, please contact us as soon as possible with your order number and registered contact details.

Once an order has been dispatched, cancellation may no longer be possible.

If an eligible cancellation is approved, the applicable refund will be processed to the original payment method, subject to the applicable payment provider's processing timelines.

Return & Replacement Eligibility

Due to the nature of skincare and beauty products, opened or used products may not be eligible for return for hygiene and safety reasons.

A return or replacement request may be considered in the following situations:

• You received a wrong product

• The product received is damaged

• The product is defective

• The package or product has been tampered with during delivery

• The product received materially differs from the product ordered

Eligible return or replacement requests should generally be raised within 7 days of delivery.

Products Not Eligible for Return

Returns may not be accepted for products that:

• Have been opened or used

• Have been altered, damaged or mishandled after delivery

• Are returned without the original packaging where the packaging is reasonably required for verification

• Are returned after the applicable return period

• Are returned for reasons other than an eligible issue described in this policy

For hygiene and product-safety reasons, we recommend checking your order carefully before opening or using the product.

Damaged or Incorrect Product

If you receive a damaged, defective or incorrect product, please contact us within 7 days of delivery.

Please provide:

Order Number
Clear photographs of the product
Photographs of the outer packaging
A short video, where required, showing the issue

Our team will review the request and, where the claim is approved, provide an appropriate resolution such as a replacement or refund.

Return Approval

All return or replacement requests are subject to verification.

After receiving the required information, Wayside Beauty may review the product, packaging and order details before approving the request.

Once approved, we will provide the applicable next steps for the return or replacement.

Refunds

Where a refund is approved, the refund will generally be processed to the original payment method used for the purchase.

After the refund is initiated by Wayside Beauty, the time taken for the amount to reflect in your account may vary depending on your bank, card issuer, UPI provider or payment gateway.

Estimated processing time after approval:

Refund Processing: 5–10 business days

Shipping charges, where applicable, may not be refundable unless the issue is attributable to an error, damaged product or another eligible reason.

Replacement

Where appropriate, Wayside Beauty may offer a replacement instead of a refund for eligible damaged, defective or incorrect products.

Replacement availability may depend on product stock.

If the same product is unavailable, an alternative resolution may be offered where applicable.

Return Shipping

If the return is approved because you received a damaged, defective or incorrect product, Wayside Beauty may provide instructions regarding return shipping.

For returns arising from reasons that are not covered under this policy, return shipping may not be accepted or may be the customer's responsibility.

Order Refusal or Delivery Issues

Please ensure that your shipping address and contact details are correct when placing your order.

Repeated refusal of delivery, incorrect address details or failure to accept an order may affect future orders and may not qualify for a full refund.

How to Request a Return or Refund

To request a return, replacement or refund, contact us with:

Order Number
Name used for the order
Registered phone number or email address
Reason for the request
Relevant photographs or videos, where applicable

Contact Details

Email: contact@waysidebeauty.com
Phone / WhatsApp: +91 76 2300 1900

Customer Support Hours:
Monday – Saturday: 10:00 AM – 7:00 PM IST
Sunday: Closed

Important Information

Wayside Beauty reserves the right to verify return, replacement and refund requests before processing them.

This policy does not affect any rights or remedies available to consumers under applicable law.

Changes to This Policy

Wayside Beauty may update or modify this Refund, Return & Cancellation Policy from time to time.

Any changes will be published on this page and will become effective once updated.

STOP. GLOW. GO.

Thank you for choosing Wayside Beauty.